CONTRACTING PROCESS AND GENERAL CONTRACTUAL CONDITIONS

Company Identity

Siete Alisos, S.L. is a company engaged in providing travel agency services, specializing in the organization and management of active tourism package activities.

Registered in the Commercial Registry, Sheet GC-50614, Volume 2130, Book 0, Page 1.

Registered in the Travel Agency Registry under number I-AV-0003576.

Head office located in Las Palmas de Gran Canaria, Calle El Cid 24, 6º C (35010).

NIF: B-76.243.807

Website: www.sietealisios.com

Email: sietealisiossl@gmail.com

Phone: +34 608 02 00 01

Business Activities

Organization and management of stays for practicing adventure and water sports, including surfing, stand-up paddle, snorkeling, bodyboarding, bodysurfing, and yoga.

The company does not provide travel services to or from the “meeting point,” which is always the customer’s responsibility and expense, with no involvement from the company.

However, the company offers assistance, if requested by the customer, in arranging transportation from the airport to the meeting point and/or vice versa, with the cost being directly borne by the customer.

Partners

Surf, bodyboard, and stand-up paddle lessons are provided by our partner company, Brisa Surf School, located at Calle Numancia 19, 35010 Las Palmas de Gran Canaria.

Contractual Regulations

The contracting process and contractual terms are subject to these conditions, in compliance with applicable Spanish legislation, particularly:

• Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users (especially Articles 150 and beyond), and Law 3/2003 of February 12, regarding Consumer and User Rights in the Canary Islands.
• Law 34/2002 of July 11, on Information Society Services and Electronic Commerce.

Contracting Process

Contact and Information Phase

All information regarding activities, stays, and prices is available on the website.

The process always begins with a “contact request” or “reservation request” through the website form, where the customer provides their name, email, arrival and departure dates, and the selected package.

The customer can also request clarifications or additional information via email or phone.

The company will respond via email, and this process can be repeated as many times as necessary before making a final decision.

Reservation Phase

If the customer decides to proceed, they will complete the “reservation request” on the website or via phone/email. In the case of phone reservations, they must provide an email address to continue the process.

Customers may choose to purchase travel insurance (health and liability, including return transport in case of accident, illness, or death) and/or cancellation insurance through “Seguros Axa Assistance.”

Payment can be made via bank transfer or PayPal (fees apply). Credit card payments are not accepted.

Final Reservation and Payment

Once the deposit is paid and the contractual conditions are accepted, the reservation becomes final. The company will confirm via email.

Invoices will be sent at the end of the agreed stay.

If the customer does not pay the remaining balance or fails to sign the “Liability Waiver Document,” the contract will be terminated.